ADDITIONAL REQUIREMENTS:

• This position will be dedicated for the US (American) customer and will require occasionally adapting to work according to the US hours as per the team’s shift schedule (9.00-17.00, 11.00-19.00, 14.30-22.30).

WHO WE ARE:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.
In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

PURPOSE:

The position covers end to end aspects (operational, advisory and management) in area of Assessments and Surcharges and Third Party Administrators Teams in RFC Zurich North America (ZNA) A&S/TPA Team.
The team is responsible for execution of payments and filings to various State agencies in USA based on written premium, incurred losses and close cooperation with US TPAs that performs the claim handling service for the insured and provides Zurich with the claim data.
As a Team Manager you will lead 12 team members (senior specialist, specialists and accountants), oversee close process ensuring that internal and external reporting requirements are adhered to and executed with high quality standards. Your goal will be to develop team and employees, provide employees with coaching and support, promote cross-team work and initiate improvement actions.
You will also assist in local, regional or global projects and encourage others to get involved in such programs.

RESPONSIBILITIES:

Team Management:

• Manage team members by providing support in daily operations, development and trainings,
• Review and assess performance of team members,
• Align team and individual objectives to achieve company’s goals,
• Act as a contact point on performance and personal issues,
• Build proper motivation, teamwork and knowledge sharing environment within the team,
• Conduct recruitment process,
• Be a role model and lead by example.

Process Management:

• Effectively manage daily/monthly/quarterly activities to meet the agreed KPIs,
• Approve various type of payments, transactions, journal entries and account reconciliations,
• Prepare various types of reports, analysis of fluctuations on BS and P&L accounts and presentations for local ZNA team management,
• Set the right priorities and monitor them during the closing and escalate issues when needed. Prepare lessons learnt based on closing periods,
• Support performance reporting, expense reporting and data management,
• Identify potential financial issues and the drivers behind, support counter-measures definition and track achievement,
• Cooperate with various local ZNA stakeholders, US State agencies, US Third Party Administrators
• Actively monitor ICFR controls compliance over all team activities and ensure controls are properly implemented and executed,
• Act as an escalation point of contact for Team Members and local FAR Controllers,
• Key contact for process related changes,
• Actively identify areas for improvements, drive the continuous process improvement and standardization,
• Work and lead major projects including process re-organization, improvements in RFC Krakow ZNA A&S/TPA Team.