Farm Host (Guest Services Agent) at Madeline Hotel and Residences Auberge Resorts Collection

Town of Gardiner, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

20.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Teamwork, Problem Solving, Organization, Attention to Detail, Flexibility

Industry

Hospitality

Description

Company Description Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity. For more information: auberge.com/wildflower-farms Follow Wildflower Farms on Instagram @WildflowerAuberge Job Description Embark on a dynamic role as a Farm Host (Guest Service Agent), where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. Core Responsibilities Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes Answer and direct phone calls according to company protocols Document guest preferences in the Opera system and communicate them to relevant departments Guide guests around the property and arrange on-site transportation when needed Address guest complaints promptly and professionally Process billing accurately following Front Desk procedures Document irregularities in the departmental logbook and alert management as appropriate Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options Maintain an organized Front Desk area with all necessary materials readily available Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests Build collaborative relationships within the Front Office and understand the operations of all hotel departments Rate: $20/hr Qualifications Minimum one year of experience in a hotel, resort, or private club environment Professional demeanor and appearance with strong teamwork abilities in fast-paced settings Flexibility to work varied schedules including weekends and holidays Strong English communication skills (both verbal and written) with the ability to interact patiently and diplomatically with guests Capacity to perform effectively under pressure during busy periods Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

As a Farm Host, you will prepare guest documentation and ensure a seamless check-in/out process. You will also guide guests around the property and address any complaints promptly.