JOB OVERVIEW

Our office is quickly growing and we need someone who we can train to fit in our office team! Our Customer Service Representative needs to exceed customer service standards for current clients while also assisting prospects as they call in.
We offer Home - Auto - Life - Commercial sales with strong training support.
Once licensed to solicit and sell insurance, no prospecting needed, leads are funneled into agency aggressively. Average CSR makes over $500/mo. in additional sales commissions and bonuses. Opportunities for promotion/advancement into a well paying career available depending on effort .
Salary Range: $24,000.00 - $36,000.00 per year

REQUIREMENTS

• Confident, driven self-starter who works well independently.
• Possess an upbeat, positive and enthusiastic attitude.
• Must have the ability to multi-task.
• Great customer service skills.
• Strong work ethic and leadership skills.
• Strong communication skills.
• Licenses can be acquired within three months after hire with paid training to acquire licenses.
• Bilingual ability a plus.++
  $500 Sign on bonus with both P&C and L&H licenses.

ABOUT US

In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans

CSR will focus on customer service which includes cross selling opportunities. Ideally looking for someone with a great attitude, willing to learn everything the industry has to offer!

• Answer incoming phone calls.
• Return all phone messages promptly.
• Attend to walk-in customers as needed.
• Provide exceptional customer service including commission generating cross sell solutions.

Once Licensed:

• Maintain high level of customer service.
• Process customer policy change requests.
• Present and explain insurance policy options based upon prospective client needs and their personal goals.
• Quote new prospects with insurance proposals.