• Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
• Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 3: $79,122 - $96,073 plus superannuation.
  The Department of Justice and Community Safety (the department) is seeking a Contact Centre Officer to provide a critical role within Victims of Crime Financial Assist Scheme

QUALIFICATIONS

• A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.
  Applications Close 7th September 11:59 PM

Reporting to the FAS Contact Centre Supervisor you will be responsible for responding to FAS enquiries on the phone and through online written enquiries. You will communicate with victims and provide responses and referrals in a confidential and sensitive manner.

Some of your duties will include:

• Provide information and authoritative advice on the FAS. Act as the first point of contact for FAS enquiries by responding to calls and written enquiries, from victims and service providers.
• Provide up-to-date advice on victim financial entitlements and referral pathways to victims of crime.
• Convey financial assistance information clearly and accurately, responding to clients, stakeholders,

To learn more about this role before applying, please read the attached position description.