Fashion Customer Service Representative - English Market at Teleperformance

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

17312.86

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Accuracy, Attention To Detail, Communication Skills, PC Literacy, Emotional Intelligence, Critical Thinking, Solution Orientation, Collaboration

Industry

Outsourcing and Offshoring Consulting

Description

Responsibilities Receive incoming telephone calls from new and existing customers Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales Key Competencies Data accuracy Attention to detail Ability to gain immediate credibility and trust Exceptional communication skills PC and system literate Candidate Profile Confident and enthusiastic. The ability to work well as part of a team as well as independently C2 Level of Spanish and C1 (or higher) level of English First class written, verbal and interpersonal skills Numerate and articulate Well organised, reliable and thorough Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification What we offer 38.5hs/week from Monday to Friday, between 10.00 and 18.00 Temporary 2 months contract Salary: 17.312,86€ gross/year This is an on site job so living in the Barcelona area is a requirement. Individual career paths to grow within the project We are one of the world's largest provider of contact center services Engage in an excellent work environment and team building activities. Dynamic and international environment Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Responsibilities

The Fashion Customer Service Representative will handle incoming calls from customers, manage orders, changes, and returns, ensuring timely and accurate delivery. They will provide excellent customer service through various channels to enhance satisfaction and engagement.