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FastTrack Migration Subject Matter Expert at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Consulting, IT Administration, Project Management, Customer Success Management, Exchange, Exchange Online, OneDrive for Business, SharePoint Online, Active Directory, Entra ID, Customer Management, Empathy, Consultative Position, Migration Toolsets, Japanese Language, English Language

Industry

Software Development

Description

Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows. Act as a bridge between the Migration Support team and the customer - keeping customers appraised of the data migration progress and challenges via automated reporting and communication. Recommend best practices for key pilot migrations, and accordingly define customers' velocity batch sizes, as part of the scheduling exercise. Partner with the migration back-end teams to land the most optimal schedule for the customer. Ensure migration credentials are deleted, infrastructure is decommissioned, and customer is offboarded. Coordinate with Infrastructure and Support teams to accomplish this task. Required: 4 to 10+ years technical consulting, IT administration, support, project management, customer success management, or related work OR Bachelor's Degree or higher in Computer Science, Engineering, Math, or equivalent's experience AND 1 to 6+ year technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work. Technical proficiency in Exchange and Exchange Online, OneDrive for Business, SharePoint Online, Active Directory, Entra ID and related technologies. Ability to navigate politically charged environments, winning customer trust, and lowering temperature in sensitive situations. Should have strong customer management skills, demonstrate empathy, act as trusted adviser, take on a consultative position in conversations with customers. Ability to quickly ramp-up on new migration toolsets and assist in incubating migration toolsets. Japanese Language: fluent in reading, writing and speaking English Language: confident in reading and writing

Responsibilities

Manage communications with stakeholders for enterprise customers during complex migrations. Act as a bridge between the Migration Support team and customers, ensuring they are informed of migration progress and challenges.