Faults Services Coordinator at Watercare Services Limited

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Listening skills, Problem solving, Conflict resolution, Relationship management, Time management, Prioritization, Interpersonal skills, Collaboration, Empathy, Data entry

Industry

Utilities

Description

He kōrero mō mātou | About Watercare Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day! He whakamārama mō te tūranga mahi | About the role We have an exciting upcoming opportunity for a customer orientated person to join a high-performing fast-paced team as one of our Faults Services Coordinators. This is a pivotal role for our team as you will be the first point of call for our customers to ensure their faults are resolved in a timely and professional manner. This is a unique position as you will be the connection between customer and business, taking ownership for providing an excellent customer experience every step of the way. Some key responsibilities and deliverables for this role: Keeping customers informed of job status, while ensuring Watercare meets expectations. Provide in-context advice to customers regarding plumbers, drain layers, leak detection and more. Resolve complaints, through collaboration with appropriate experts and managing expectations. Actively build and maintain good working relationships across the company. Ngā pūkenga e rapu nei mātou | About you To be successful in this role you will have excellent communication and interpersonal skills and enjoy working in a larger team. Your background and experience will include: Demonstrate exceptional communication and listening skills, able to connect with customers and work through viable solutions in a pragmatic and systematic approach. The ability to work independently and collaborate with the team to achieve results. Previous experience in a similar customer-centric role, able to build rapport with customers and empathise to their challenges or situation. Ability to work under pressure and prioritise work and tasks effectively Be available to work a rotating roster,6am-10.30pm Monday to Sunday. Ngā hua mōu | What's in it for you We offer a competitive salary and staff benefits package including: • Training and development opportunities • Life and income protection insurance plans • Generous parental leave • Employee discounts at a range of large retailers Me pēhea te tono mai | How to Apply Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.

Responsibilities

The Faults Services Coordinator acts as the primary point of contact for customers to ensure faults are resolved professionally and in a timely manner. They are responsible for keeping customers informed, managing complaints, and coordinating with internal experts and external service providers.