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FBS CX Analyst at Capgemini Portugal

Bogotá, Bogota D.C., Colombia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sql, Python, Ai, Dashboarding, English, Financial Modeling, Statistical Modeling, Forecasting, Power Bi, Excel, Snowflake, Microsoft 365, Copilot

Industry

IT Services and IT Consulting

Description

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. Location: Hybrid - Mexico – Working Hours: 8:00 am to 5:00 pm What You’ll Do: Analyzing customer data in support of customer experience utilizing technical skills (SQL, Python, AI, dashboarding) and business acumen/problem solving to provide insights to help make data driven decisions for the business. Experience: · 5 years of experience. Skills: · Proficiency in English (Interview’ll be in English); · Bachelor Degree in Statistics, Math, Business Analytics, Data Engineering, Data Science; · Analytics – Intermediate · Financial Modeling – Intermediate · Statistical Modeling – Intermediate · Forecasting – Intermediate · SQL - Intermediate · Power BI - Entry Level · Python - Intermediate · Excel - Intermediate · Snowflake - Entry Level · Microsoft 365 and Copilot - Entry Level 1. Competitive compensation and benefits package: 2. Competitive salary and performance-based bonuses 3. Comprehensive benefits package 4. Career development and training opportunities 5. Flexible work arrangements (remote and/or office-based) 6. Dynamic and inclusive work culture within a globally renowned group 7. Private Health Insurance 8. Pension Plan 9. Paid Time Off 10. Training & Development 11. Performance Bonus Note: Benefits differ based on employee level.

Responsibilities

The role involves analyzing customer data to support customer experience initiatives by leveraging technical skills such as SQL, Python, AI, and dashboarding. The analyst will use business acumen and problem-solving to deliver insights that drive data-driven business decisions.