SUMMARY: The primary purpose of the FCC Business Analyst position is to assist the FCC Data Analytics Manager by working collaboratively with FCC department managers to implement projects/initiatives that help meet operational efficiency and strategic goals in line with regulatory requirements. This individual will perform business needs analysis including gathering and documenting requirements. The FCC Business Analyst acts as a liaison between IT and the business line and works closely with key personnel on assigned projects/initiatives including coordinating of test plan design and helping to drive user acceptance testing to meet project requirements. The individual that fulfills this position must also maintain and stay abreast of emerging risks under the BSA/AML/Fraud risk umbrella.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Analyze and define user requirements to develop solutions that meet the strategic requirements of the business unit.
• Conduct discovery sessions to gather requirements from all stakeholders.
• Document current state and future state process workflows.
• Proactively collaborate with the business to conduct assessments to identify potential process improvements and enhancements that increase efficiencies and decrease costs for FCC and Corporate Fraud models/applications.
• Translate business needs into design documents and specifications.
• Prepare detailed specifications from which IT can program application solutions.
• Work with vendors on configuring third party solutions to meet the process needs of the FCC Business Units.
• Work with FCC business users to efficiently identify and coordinate resolution of issues concerning systemic risks and/or efficiencies.
• Research and create workarounds until production issues can be fixed permanently.
• Report all findings to manager.
• Provide both strategic and detailed support to the FCC Data Analytics Manager on significant projects and initiatives.
• Assist with delivery of projects according to agreed upon timeline, budget and scope.
• Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key FCC projects as needed.
• Collaborate with business line managers to define and document the test plan and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
• Maintain testing results, manage the resolution of defects, report accurate testing statistics, and ensure testing evidence is obtained.
• Thoroughly document findings by preparing reports in a manner that is clear and comprehensible to FCC supervisors/managers, internal auditors and regulatory examiners.
• Complete required documentation for each assigned project & initiative on a timely basis, including Business Requirements Documents, File Conversion and Technical Design Specifications, Test Plans, and Process Flow diagrams and ensure accessibility of documentation for record retention.
• Communicate production issues with key stakeholders such as business lines, FCC management team, and the IT Department.
• Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
• Create documentation and train business users as needed (this includes training post model tuning deployments and on new enhancements).
• Handle a large workload with the ability to complete the tasks correctly and efficiently within the designated timeframes; exercise discretion in setting priorities.
• Perform any other assignments as directed by manager.
• Participate in all team meetings and adhere to workflow deadlines.
• Maintain working knowledge of Bank system platforms.
• Possess a general commercial awareness of banking and BSA/AML and Fraud risks.
• Develop and maintain knowledge of project management concepts, practices and procedures; and knowledge of business analysis tools and techniques. Obtain and maintain appropriate certifications.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor’s Degree in Computer Science, Project Management or equivalent field required

EXPERIENCE

• 4-6 Years of business analysis experience required
• Experience in requirements gathering and development of business requirement documents and functional requirement specifications required
• Experience in Quality Assurance, test plans and test coordination preferred

• Analyze and define user requirements to develop solutions that meet the strategic requirements of the business unit.
• Conduct discovery sessions to gather requirements from all stakeholders.
• Document current state and future state process workflows.
• Proactively collaborate with the business to conduct assessments to identify potential process improvements and enhancements that increase efficiencies and decrease costs for FCC and Corporate Fraud models/applications.
• Translate business needs into design documents and specifications.
• Prepare detailed specifications from which IT can program application solutions.
• Work with vendors on configuring third party solutions to meet the process needs of the FCC Business Units.
• Work with FCC business users to efficiently identify and coordinate resolution of issues concerning systemic risks and/or efficiencies.
• Research and create workarounds until production issues can be fixed permanently.
• Report all findings to manager.
• Provide both strategic and detailed support to the FCC Data Analytics Manager on significant projects and initiatives.
• Assist with delivery of projects according to agreed upon timeline, budget and scope.
• Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key FCC projects as needed.
• Collaborate with business line managers to define and document the test plan and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
• Maintain testing results, manage the resolution of defects, report accurate testing statistics, and ensure testing evidence is obtained.
• Thoroughly document findings by preparing reports in a manner that is clear and comprehensible to FCC supervisors/managers, internal auditors and regulatory examiners.
• Complete required documentation for each assigned project & initiative on a timely basis, including Business Requirements Documents, File Conversion and Technical Design Specifications, Test Plans, and Process Flow diagrams and ensure accessibility of documentation for record retention.
• Communicate production issues with key stakeholders such as business lines, FCC management team, and the IT Department.
• Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
• Create documentation and train business users as needed (this includes training post model tuning deployments and on new enhancements).
• Handle a large workload with the ability to complete the tasks correctly and efficiently within the designated timeframes; exercise discretion in setting priorities.
• Perform any other assignments as directed by manager.
• Participate in all team meetings and adhere to workflow deadlines.
• Maintain working knowledge of Bank system platforms.
• Possess a general commercial awareness of banking and BSA/AML and Fraud risks.
• Develop and maintain knowledge of project management concepts, practices and procedures; and knowledge of business analysis tools and techniques. Obtain and maintain appropriate certifications.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity