FCS Sales Admin & Business Support Specialist at Staubli Corporation

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales administration, Customer support, Order management, Inventory management, SAP, Microsoft Office, Microsoft Excel, CRM software, Supply chain coordination, Problem-solving, Communication skills, Bilingual, Data reporting, Attention to detail

Industry

Automation Machinery Manufacturing

Description

Company Description Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide. Job Description The job of the Stäubli Sales Administration & Business Support Specialist is to interact with internal and external customers and assist the business and sales team. It is a key position to reach our ambitious goal of being the preferred supplier of fluid connectors in the field of liquid cooling of Artificial Intelligence Computing and High-Performance Computing. Reports to: FCS Sales Administration Manager – Americas Responsibilities and Objectives: Customer Interaction and Support: Serve as a liaison between customers and sales engineers for quotations and orders Manage customer portal, ensuring accurate and timely processing of orders and invoices Communicate frequently with customers to ensure expectations are met, resolving issues proactively Inventory and Order Management: Monitor inventory levels to optimize stock usage prior to order entry Track and manage customer demand to update the Supply Chain on market needs Daily reporting to ensure timely order delivery Cross-Department Collaboration: Work with internal teams locally and globally to fulfill customer needs Assist accounting with past due invoices/accounts resolution Supply Chain Coordination: Participate in web meetings and calls with the central Supply Chain to discuss North American demand Handle service requests and return authorizations for prototypes with the quality team Continual Improvement and Customer Engagement: Contribute to team efforts and participate in training sessions to update processes Potentially visit customers quarterly and attend industry conferences Adheres to all safety, quality and environmental standards Qualifications Associate degree in Business Administration or 3 years equivalent work experience required Bilingual (Spanish & English) required Experience in a Customer Service/Inside Sales role strongly preferred Proficient with ERP SAP system Proficient in Microsoft Office and Microsoft Excel Experienced with Customer relationship Management software (CRM) Committed to high-quality service and customer satisfaction. Highly organized with strong attention to detail. Proactive and resourceful with a positive attitude. Builds trustful and respectful relationships. Quick to adapt to change in a fast-paced environment. Independent self-starter with excellent problem-solving abilities. Exceptional communication skills. Additional Information Physical Requirements: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds at times Dexterity and accuracy as needed to operate equipment Work schedule: Monday-Friday 8:30-6pm (This position reports to the Queretaro, Mexico Office) Hybrid Schedule Available (remote days based on department schedule) #LI-CP1

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Responsibilities

The specialist will serve as a liaison between customers and sales engineers to manage quotations, orders, and inventory levels. They will also collaborate with internal teams and the supply chain to ensure timely delivery and resolve customer issues.