LOCATION: BOLD CENTRE

Summary: Reporting to and under the general direction of the Manager, the Clerk provides quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to moderate problems.

QUALIFICATIONS:

• Minimum Grade 12 diploma;
• Diploma (preferred) /Certificate in Business Administration or a related field
• Minimum 1 to 2 years related work experience
• Experience with budgets, inventory, and ordering supplies, cash handling/transactions, bookings, and coordinating dispatch
• Proficiency in Microsoft Office Suite, with particular attention to Word, Excel, Power Point, PerfectMind or related accounting software;
• Superior customer service, interpersonal, public relations, and communication skills (in person, on the telephone and by email);
• Strong problem solving and decision making skills
• Experience in records management (electronic databases and physical files);
• Must be able to multi-task efficiently in a fast paced environment;
• Ability to work independently with minimal direction;
• Ability to work empathically with customers of all ages, backgrounds, and abilities;
• Successful candidates will be required to provide a criminal record check including vulnerable sector, child welfare intervention check, and a driver’s abstract.

• Assumes first point of contact with suppliers, vendors, partners, and the public. Dispatches unrelated inquiries to the appropriate department.
• Drafts, seeks approval, proofreads, and sends letters, memos, data, reports, applications, documents, forms, agendas/minutes, and other correspondence on behalf of the department.
• Inputs financial coding and seeks approval on all invoices, purchase orders, and expense claims before submitting to appropriate departments for processing.
• Assists in budget preparation, inventory/financial tracking, and ordering supplies.
• Creates, inputs, and organizes related department files and records into electronic databases and physical locations.
• Assists with Paratransit / Community Access bookings, dispatch, and follow up.
• Assists with community programs and events as directed.
• Participates in Emergency Support Services or other emergency management functions when the unit is activated for community emergencies.
• Participates in County Committees appropriate to the role.
• Maintains excellent customer service with colleagues, customers, members of Council, local stakeholders, and the public.
• Fosters a positive work culture and assists in continuously improving the County culture.
• Performs other related duties as assigned.