FE Soft Services at JLL

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Communication, Team Player, Helpdesk Operations, Client Visits, Vendor Coordination, Housekeeping Management, Event Planning, Operational Issue Management, Staff Management, Report Preparation, Shift Roster Management, Customer Satisfaction, Problem Solving, Inspection, Compliance

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Looking for a Experienced Soft Service Executive. Duties & responsibilities · Be accessible for escalation of all FM related issues · Oversee the Helpdesk Service request of Customers are attended. - Provide management advice to Helpdesk operators for escalated issues - Ensure immediate response to Priority Calls - Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled · Oversee the Mailroom process and action escalations to the user satisfaction levels. - Provide management advice to mail room executives for escalated issues · Oversee the Front Office function and guide the team member on the deliverables - Ensure visitors are promptly attended by the Front Office Executives (FOE) - Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep - Ensure the FOE has placed newspaper and magazines in the reception area as necessary · Oversee the Housekeeping Services are on satisfactory levels and as per standards set. - Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day - Inspect the turn out and attendance of the staff - Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints · Oversee the upkeep of indoor plants and take necessary action if required · Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions · Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval. · Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions · Prepare weekly shift rosters for HK Services with the help of Facility Manager. · Ensure the rosters are briefed well to the team to make them understand the deliverables. · Process vendors’ bills pertain to Location and consolidate on standard JLL template for submission to FM · Coordinate all the FM supplies required for the location with the central resource · Ensure timely availability of all FM related supplies at the site · Adhere to the reporting procedures as per JLL standards and requirements · Follow the Standard process for managing all FM requirements at the location. · Ensure vendor compliance audit done at the location through JLL audit team and records maintained Performance objectives and Key Performance Measures · Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. · Provide all administrative support to the Facilities Management team at · To ensure timely and accurate completion of FM reports pertaining to soft services · Registers for Housekeeping · Log Book of the Events recorded · Shift Rosters of the vendor team · Management New initiatives for the location · Management Savings initiatives proposed for the location · Client Satisfaction · Closure of helpdesk complaints · Daily, weekly and monthly reports · Vendor staff attendance checks and validation · Statutory audit coordination Key skills • Scheduling of activities with coordination with all stake holders • Good Communication and structural approach with analysis • Team player and should drive ground level staff to desired output Employee specification • Graduation / Hotel Management • Experience in managing soft services, Helpdesk Operations, Client Visits • Reports , Monthly Trackers , MMR , SLA , Vendor Coordination Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The role involves overseeing various soft services including helpdesk operations, housekeeping, and front office functions to ensure high standards and customer satisfaction. The executive will also manage vendor compliance and coordinate supplies for the facility.