Federal Senior Customer Success Manager at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

153600.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Federal Agencies, Cybersecurity Solutions, Stakeholder Management, Adoption Driving, Compliance, Strategic Engagement, Technical Guidance, Customer Advocacy, Zero Trust, TIC 3.0, SASE, Federal Acquisition, Cloud Security, NIST Standards

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Federal Senior Customer Success Manager in United States. In this role, you will serve as a strategic partner to federal agencies, ensuring they achieve maximum value and mission impact from their cybersecurity solutions. You will manage a portfolio of key government accounts, building trusted relationships with technical and executive stakeholders while driving adoption, compliance, and operational success. The role combines customer advocacy, strategic engagement, and technical guidance, offering a high-impact environment where your efforts directly enhance mission readiness. You will collaborate closely with internal teams to align solutions with client objectives and provide actionable insights for continuous improvement. This position is ideal for a proactive, detail-oriented professional with experience navigating complex federal environments and a commitment to excellence in client service. \n Accountabilities: Serve as the primary point of contact and trusted advisor for assigned federal accounts, engaging with agency leadership and technical stakeholders Build and maintain strong relationships with government clients, aligning solutions with mission objectives and security mandates Conduct regular business reviews to demonstrate value, monitor progress, and recommend strategic initiatives Drive adoption of cybersecurity solutions, ensuring compliance with federal standards and optimizing system utilization Identify opportunities to expand capabilities within assigned agencies, supporting renewals and potential upsell/cross-sell initiatives Act as the federal customer advocate internally, providing feedback to product, engineering, and support teams to enhance features and services Support transitions from pre-sales to post-sales, ensuring seamless handoff and consistent client experience Maintain technical proficiency in cybersecurity technologies, integration methods, and federal standards such as Zero Trust, TIC 3.0, and SASE Travel to federal sites as needed (up to 20%) to engage directly with clients and facilitate mission-critical initiatives Requirements: United States citizenship with an active Secret Security Clearance (minimum) 5+ years of progressive experience in customer success, account management, or client-facing roles supporting federal government, DoD, or Intelligence Community (IC) customers Strong understanding of federal cybersecurity mandates, cloud security, Zero Trust frameworks, and NIST standards Proven ability to build and maintain executive-level relationships and influence decision-makers Exceptional communication, presentation, and interpersonal skills Strong project management skills and ability to manage multiple priorities in a dynamic government environment Bachelor’s degree in Computer Science, Business, Cybersecurity, or equivalent practical experience Experience navigating federal acquisition, renewal processes, and government fiscal cycles is a plus Familiarity with cloud platforms (AWS, Azure, GCP) in a GovCloud context is preferred Benefits: Competitive base salary range: $102,400 - $153,600, with potential performance-based incentives Comprehensive health coverage including medical, dental, and vision Paid holidays and paid time off Hybrid/onsite work environment in Washington, D.C. / Northern Virginia Opportunities for stock-based compensation or equity participation Collaborative, inclusive, and mission-driven culture with professional growth opportunities Engagement in high-impact projects supporting critical federal cybersecurity missions \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The role involves serving as the primary point of contact and trusted advisor for assigned federal accounts, building strong relationships with government clients, and conducting regular business reviews to demonstrate value. Key duties include driving adoption of cybersecurity solutions, ensuring federal compliance, identifying expansion opportunities, and acting as the customer advocate internally.