Federal Work Study Supervisor/Customer Service Representative at Access and Enrollment

Harrisonburg, VA 22801, USA -

Full Time

Start Date

Immediate

Expiry Date

06 Dec, 25

Salary

46351.0

Posted On

07 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Management Skills, Regulations, Interpersonal Skills, Reporting, Peoplesoft, Training, Communication Skills, Powerpoint, Financial Literacy, Information Systems, Technical Documentation, Public Speaking, Collaboration, Regulatory Compliance, Presentations

Industry

Education Management

Description

Working Title: Federal Work Study Supervisor/Customer Service Representative
State Role Title: Education Support Specialist II
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: Financial Aid and Scholarships
Department: 100179 - Financial Aid and Scholarships
Pay Rate: Pay Range
Specify Range or Amount: $44,000 - $46,351
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 09/22/2025

QUALIFICATIONS:

Required Qualifications:

Proven leadership and interpersonal skills with the ability to supervise, train, and support financial aid staff.
Ability to communicate complex financial aid policies, regulations, and procedures clearly and empathetically to students, families, and colleagues.
Strong attention to detail and accuracy when reviewing financial aid applications, awards, and compliance documentation.
Resourcefulness and effective time-management skills in handling high-volume caseloads.
Demonstrated ability to foster collaboration and maintain a positive, student-focused team environment.
Excellent written and verbal communication skills for both technical documentation and student advising.
Strong organizational skills with the ability to manage workflow, monitor progress, and ensure regulatory compliance.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) for reporting, presentations, and data analysis.

Additional Considerations:

Experience using PeopleSoft or similar student information systems for financial aid processing.
Background in public speaking, training, or educational outreach, particularly related to financial literacy or aid awareness.

How To Apply:

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Responsibilities

Supervise and mentor Federal Work Study (FWS) student employees at the Financial Aid front counter, ensuring professional and accurate service.
Manage daily customer service operations, maintaining a welcoming and efficient environment.
Ensure compliance with financial aid policies and accurate dissemination of information.
Partake in presentations and workshops to promote financial literacy within JMU and local schools.
Serve as a communication link between student staff and office leadership to support team alignment and service goals.