WE’RE LOOKING FOR A FEEDBACK AND COMPLAINTS MANAGER TO WORK ACROSS OUR INTEGRATED ADULTS AND SOCIAL CARE SERVICES AND CHILDREN’S SOCIAL CARE, INTERESTED?

We believe in putting people at the heart of everything we do and to make Gateshead a place where everyone Thrives. We want it to be a great borough, with vibrant Communities, where businesses can grow, residents feel supported and able to live fulfilled lives.
So, if you care about “doing the right thing” and want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Then keep reading as you’re just what we’re looking for!

Gateshead Council is looking for a highly motivated and experienced Feedback and Complaints Manager to join our Service Development Service and oversee the statutory complaints processes for both Integrated Adults and Social Care Services and Children’s Social Care.
Reporting to the Service Manager for Development and Improvement, the post holder will be responsible for leading and managing a small team that receive and respond to customer feedback, complaints and other service enquires ensuring compliance with statute and associated regulations, ensuring all customers receive a high-quality and timely response.
As the key Link Officer for the LGSCO, the post holder will be required to keep up to date with all relevant policy and legislative changes, therefore a good working knowledge of complaints, associated procedures and statutory complaint legislation is essential.
In addition, a key part of this role it to share insights from compliments and complaints across the service to help inform, shape and improve future service delivery.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
So are you ready to make a difference and join our team!