Feedback and Information Governance Support Officer

at  South Gloucestershire Council

How you’ll make a difference:
As a Feedback and Information Governance Support Officer, within the Department of People, you will make a difference by resolving the concerns of some of our most vulnerable residents.
Providing a valuable service, you will respond to complaints and help members of the community access records and information about themselves and the council.

What you will be doing:

• Working in a small supportive team, you will help by collating and saving records to enable them to respond to information requests (such as subject access requests) under the Data Protection Act 2018.
• It will be your responsibility to monitor the team’s emails in Dynamics 365 to check for FOI requests, data breaches, MP enquiries and complaints. You’ll acknowledge, allocate to relevant managers, log and monitor responses accordingly.
• You may be asked to respond to enquiries from the police and support customers who have queries within specific service areas, ensuring they receive an effective service, and the correct information is provided.
• You will have the opportunity to be involved in the investigation of complaints and information governance issues and enhance your skills and knowledge of these areas.
• On occasions, you may be required to assist team members in the delivery of complaints or information governance training to other members of staff.

What we need from you:

• It is essential that you have an NVQ 2 or 3 GCSE’s grades C or above or equivalent qualification or you may have experience in administration and complaints.
• We require you to have knowledge of relevant processes and procedures and a clear understanding of relevant regulations and codes of practice.
• You must have the initiative and judgement to resolve day-to-day problems independently.
• Ideally, you will have proven budget monitoring or numeracy skills.

WHAT YOU NEED TO KNOW:

• This is a part-time role, working 18.5 hours per week. Your salary is pro-rata to hours worked.
• This role is hybrid, with a mixture of working at our council’s offices and working from home.

WE’RE MAKING A DIFFERENCE, BE PART OF IT!

To view the full job description, please click this link: Feedback and Information Governance Support Office

• Working in a small supportive team, you will help by collating and saving records to enable them to respond to information requests (such as subject access requests) under the Data Protection Act 2018.
• It will be your responsibility to monitor the team’s emails in Dynamics 365 to check for FOI requests, data breaches, MP enquiries and complaints. You’ll acknowledge, allocate to relevant managers, log and monitor responses accordingly.
• You may be asked to respond to enquiries from the police and support customers who have queries within specific service areas, ensuring they receive an effective service, and the correct information is provided.
• You will have the opportunity to be involved in the investigation of complaints and information governance issues and enhance your skills and knowledge of these areas.
• On occasions, you may be required to assist team members in the delivery of complaints or information governance training to other members of staff