CLIENT EXPERIENCE & FRONT DESK

• Greet every client with warmth and professionalism, ensuring a seamless check-in and check-out experience
• Manage bookings, reschedules, cancellations via Fresha and ClassPass
• Handle all client communication via WhatsApp, Instagram DMs, phone calls, and emails
• Process all payment types accurately (cash, card, ClassPass, vouchers)
• Keep the reception area clean, stocked, and welcoming at all times