JOB DESCRIPTION

The Fiber I&R Technician position is in CA and is full-time. The primary function is to install fiber optic internet services, providing world class quality, and product education for residential and commercial customers.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS FOR FIBER I&R TECHNICIAN

• Fiber optic internet and home phone service experience required.
• Must satisfy company required tools and safety equipment checklist.
• Must have own truck, van, or SUV with a ladder rack.
• Must have own tools to perform the job.
• Android Samsung Galaxy S23 smartphone or newer is required.
• Laptop with Microsoft Excel is required.
• Lift up to 80lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Must pass background check, MVR screen, and drug test.
• Must be accountable and dependable.
• Must have the ability to work overtime and on weekends depending on the needs of the customer.
• Have an ability to take input from customers, supervisors, leads and co-workers to problem solve and improve skills.

• Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
• Ensuring adequate performance of internet, phone and if applicable, television services
• Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations.
• Work at heights by using/setting up various types of ladders.
• Work in confined spaces.
• Teamwork - Assist other technicians in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Have an ability to adapt to new processes and new information frequently.
• Use internal systems for work order notation and time keeping.
• Keep customer appointments.
• Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
• The ability to relocate throughout different regions of NNE periodically, to maintain the client’s work volumes.