ABOUT THE ROLE

As a FICO Falcon Support Lead, you will make an impact by overseeing the technical delivery of Falcon-based solutions, ensuring system architecture, integration, and performance align with business requirements and best practices. You will be a valued member of the the Risk and Compliance team and work collaboratively with the Risk and Compliance leaders.

IN THIS ROLE, YOU WILL:

• Handle and resolve high-priority incidents related to the Falcon product.
• Respond to and fulfil service requests from internal and external stakeholders.
• Conduct thorough root cause analysis to identify and resolve recurring issues.
• Develop and maintain scripts to automate support tasks and improve efficiency.
• Implement configuration changes to optimize product performance and functionality.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Maintain detailed documentation of incidents, service requests, and resolutions.
• Participate in shift rotations including morning/regular/evening shifts.
• Provide on-call support during weekends as part of a scheduled rotation.