Field Account Manager at Daisy Communications

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

40000.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecoms Experience, Account Management, Sales Process, Product Knowledge, Customer Service, Cross Selling, Customer Needs Assessment, Case Management, Communication Skills, Problem Solving, Team Collaboration, Customer Retention, Efficiency Improvement, Quote Preparation, Service Issue Resolution, Commercial Understanding

Industry

Telecommunications

Description

Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Location: Field Based - South Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 Responsibilities 1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers It is your responsibility to ensure you see your customer every 3 months for account reviews It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio. To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided. By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need. It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting. All quotes must be completed through the new Daisy Central system, or on the templates provided by the business To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs. All quotes to customers must be provided within 48 hours of meeting SAT. To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities. Work closely with support and specialists teams to provide high level of service and recommendations for your customer base. 2. Managing your existing base – customer service responsibilities It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC. The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times. Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations. If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action Qualifications Telecoms experience is required on large size customers Experience in Account Management Clear understanding of the objectives of commercial businesses across multiple verticals An understanding of sales process Can demonstrate the sales process Can clearly articulate Daisy’s core vision/competencies and product portfolio Additional Information 🌴 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!) 🎉 An extra day off on your birthday or if you're getting married 💰 £500 referral bonus – bring great people, get rewarded! 📈 Professional development – training and support to help you grow 👓 Eye care vouchers and discounted Medicash membership for healthcare savings 📱 Sim deals for you and your family/friends 🛍 Exclusive discounts and savings at over 1,200 retailers

Responsibilities

The Field Account Manager is responsible for achieving net growth and increasing product penetration through cross-selling Daisy products into existing customers. They must manage their existing customer base, ensuring high levels of service and addressing any service issues that arise.