Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description

QUALIFICATIONS

• Telecoms experience is required on large size customers
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio
  Additional Information
  25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
  An extra day off on your birthday or if you’re getting married
  £500 referral bonus – bring great people, get rewarded!
  Professional development – training and support to help you grow
  Eye care vouchers and discounted Medicash membership for healthcare savings
  Sim deals for you and your family/friends
  Exclusive discounts and savings at over 1,200 retailer

2. MANAGING YOUR EXISTING BASE – CUSTOMER SERVICE RESPONSIBILITIES

• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action