Position: Field Account Manager
Contract Type: Permanent – 37.5 hours per week
Location: Birmingham and Stafford
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

ABOUT THE ROLE:

The role of Area Field Account Manager is responsible for managing a team of Field Account Managers to ensure the maintenance and the growth or a portfolio of customers within a set geographical location.

ABOUT THE ROLE:

Responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Being fully compliant with all internal systems and maintain all customer records within our CRM.

• Accountable for the performance of a portfolio or customers base revenue to achieve
• quarterly targets
• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK
• through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system,
• including customer call, visits, opportunities and at-risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Responsible for supporting with all yield management projects to deliver improved customer margin e.g. GPI and margin improvements
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• Maintain strong relationships with all departments within DHL eCommerce UK

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV