Field Application Engineer at ASML USA

Hsinchu, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Recipe Setup, Troubleshooting, Equipment Diagnostics, Service Calls, System Operation, Customer Interface, Communication Skills, Team Player, Customer Focus, Proactive, Self-Driven, Flexible, MS Office Proficiency, English Proficiency, E-beam Inspection

Industry

Semiconductor Manufacturing

Description

Introduction to the job Are you ready to take challenge for serving the leading semiconductor manufacturing fabs? ASML-HMI has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs. Role and responsibilities Job Description Summary: Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation. Your main responsibilities: -Provide technical support / recipe setup at customer sites. -Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation. -Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms. -Respond to emergency service calls as required. -Instruct customer operating technicians on system operation and maintenance. -Help the sales department with customers' needing help or advice in applying the company’s products. -Help the marketing department to collect competitor information during customer communication and discussion. -Provide bug issue and new feature reports to Jira system for escalation. -Complete H2H tool performance and gap defect with competitive tools. -Do 1st line customer management for job request, issue, and complaint. Education and experience MS engineering degree or equivalent experience. Engineers with greater than 7 years’ experience in a CS support department for high tech products. Engineers with at least 5 years of semiconductor industry experience preferred. Skills -Capable of resolving most issues highly independent. -Excellent customer interface and effective communication skills are required. - Multi-task team player with good ability to work under different working environment pressures. -Customer focus, motivated, pro-active, self-driven, and flexible. -Proficient in MS Office (MS Word, Excel, PowerPoint). -Verbal and written language skills in English. Other information Require WW and domestic travel depending on company needs. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions. Thank you for your interest in ASML! This is your personal dashboard where you can easily check the status of your application(s), view jobs that match your profile, and change or delete your personal information. You'll also receive notifications through this dashboard about any additional information we may need from you or to let you know when tasks are ready for you to complete as part of our hiring process. ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

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Responsibilities

The role involves providing technical support, recipe setup, and troubleshooting for e-beam defect inspection and metrology tools at customer sites, while also handling emergency service calls and instructing customer technicians. Responsibilities include escalating issues, reporting bugs, and managing first-line customer interactions regarding job requests and complaints.