Job Title: Field Application Engineer
Company: One Stop Systems, Inc. (NASDAQ: OSS)
Headquarters Location: Escondido/San Diego, CA
Why Join Us? At One Stop Systems, we are committed to innovation and excellence. Join our team and contribute to cutting-edge projects in a dynamic and supportive environment.

POSITION OVERVIEW:

The Field Applications Engineer serves as a technical bridge between product development teams and customers. This role is responsible for supporting the successful integration and adoption of products by providing in-depth technical expertise, troubleshooting, and feedback to engineering and product teams.

QUALIFICATIONS:

• Bachelor’s degree in engineering (Electrical, Mechanical, Software, or related field); Master’s degree a plus.
• Must have the ability to schedule and execute complex logistics and travel.
• Must have the ability to travel up to 50% of the time.
• Must be familiar with advanced computer architectures, such as single server components to large datacenter server interconnect architectures.
• 2–5 years of experience in a technical support or applications engineering role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Experience working directly with customers or end-users in a technical capacity.
• Willingness to travel occasionally for customer visits or product support (as needed)

• Serve as a subject matter expert on product functionality, performance, and application.
• Collaborate with sales, engineering, and product teams to support customer inquiries and requirements.
• Provide technical support and training to customers during pre-sales and post-sales phases.
• Develop technical documentation, application notes, user guides, and training materials.
• Work with R&D teams to relay customer feedback and influence product design and improvement.
• Conduct product evaluations, testing, and validation for specific customer use cases.
• Support product launches through demos, technical presentations, and on-site customer visits.
• Troubleshoot and resolve product application issues in coordination with cross-functional teams.