Field application engineer, SPSD at Agilent Technologies - Colombia

Hachioji, , Japan -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scientific Expertise, Technical Support, Customer Requirements Analysis, Sample Analysis, Technical Presentations, Troubleshooting, Data Analysis, Wet-lab Experience, Customer Satisfaction, Product Integration, Sales Support, Regulatory Compliance, Competitive Positioning, Solution Implementation, Collaboration, Feedback Communication

Industry

Biotechnology Research

Description

Job Description Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers. Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application. May be responsible for providing wet-lab and data analysis in clinical laboratory environments. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products, applications and/or solutions into customer’s environment. Ensures the product/application functions per specifications. Provides remote and on-site troubleshooting. Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback. Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies. May present information at conferences, seminars and e-seminars. Not incentive-eligible. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications Bachelor's or Master's Degree or equivalent. Post-graduate, certification and/or license may be required. Typically, at least 4+ years relevant experience for entry into this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

Responsibilities

The Field Application Engineer delivers scientific and technical expertise to support sales and assist customers. Responsibilities include pre-sales technical support, customer demonstrations, troubleshooting, and ensuring customer satisfaction.