Field Applications Associate - Montreal, Quebec

at  QuidelOrtho

THE OPPORTUNITY

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

THE ROLE

As we continue to grow as QuidelOrtho, we are hiring a Field Application Associate in the Montreal, Quebec, Canada area to join our Field Application Training Program. The Field Application Associate partners with the Sales Organization for Customer Service Excellence. This is a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation and assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally.
The QuidelOrtho Field Application Training Program is designed to provide an optimal mix of in-depth on-the-job training, learning and development experiences in QuidelOrtho’s Clinical Laboratory, Immunohematology, Molecular and other Immunoassays. After successfully completing training, individuals will be placed in an open role within their technical region. If no role is open, they will act as a floater within the technical region to assist with implementations, upgrades, and other activities in support of our customers. The ideal candidate should be located within Montreal, Quebec for this position.

THE RESPONSIBILITIES

• Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics
• Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials
• Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training
• Provides implementation and validation for targeted accounts to meet customer timeline
• Defines testing requirements within the laboratory per Package Insert (PI)
• Performs assays accurately in laboratory settings
• Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required
• Gains and maintains customer commitment by providing critical technical information and consultation
• Ensures high levels of satisfaction through the customer experience
• Communicates product complaints to Technical Support for documentation
• Collaborates with team members in discovering and managing troubleshooting opportunities including retraining
• Engages to learn new product and relevant technical and clinical information
• Assists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributors
• Expresses ideas effectively in individual and group settings, including nonverbal communication
• Adjusts language to fit the needs of the audience
• Operates as an effective and contributing member of the regional team, leverages strategic selling framework
• Demonstrates basic knowledge of automation as applicable
• Updates activities in CRM system in a timely manner
• Carries out duties in compliance with established business policies and any additional duties and projects as assigned
• Perform other work-related duties as assigned