About the job

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

TDX develops and delivers a comprehensive portfolio of transplant diagnostics solutions, including tissue typing and antibody detection products, laboratory instrumentation, software, and clinical laboratory services. Our solutions support critical decisions throughout the transplant journey—from matching patients with compatible donors to monitoring post-transplant outcomes—while advancing scientific research and innovation in transplantation.

Location

Remote - DACH / German-speaking region, with travel across the broader EMEA territory

Discover Impactful Work

As Field Applications Manager (m/f/d) for Thermo Fisher Scientific’s Transplant Diagnostics division, you will lead and develop a team of four field-based Field Application Scientists while continuing to provide hands-on customer support. You will help ensure strong field coverage, technical excellence and a consistent customer experience, aligning FAS activities with customer needs and commercial priorities. The role is approximately 50% team leadership and 50% field application support, with a primary focus on customers in the DACH / German-speaking region.

A Day in the Life:

You will coach and develop the FAS team, set clear goals, and coordinate coverage across customer demonstrations, training, installations, troubleshooting and technical workshops. You will work closely with Sales, channel partners and cross-functional teams to prioritize customer needs, resolve complex issues and prepare the team for new product introductions.

Alongside your leadership responsibilities, you will visit customers to provide product demonstrations, training, installation support and troubleshooting. You will share customer feedback with Product Support, R&D, Product Management, Product Owners and Marketing, and represent TDX at relevant customer and industry events.

What to expect:

• Lead, coach and develop four field-based Field Application Scientists through regular one-to-ones, performance discussions, feedback and career development.
• Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities.
• Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities.
• Coordinate responses to critical or complex customer issues with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D and other teams.
• Support consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and escalation of unresolved issues.
• Own team onboarding, training and competency development, including readiness for legacy products and new product introductions.
• Monitor workload, field coverage, responsiveness and customer outcomes to identify gaps and improve team effectiveness.
• Deliver field-based product demonstrations, customer and channel-partner training, installation support and product troubleshooting, particularly in the DACH / German-speaking region.
• Develop experimental troubleshooting plans and collaborate with Technical Application Specialists on Customer Inquiries.
• Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and other customer training materials.
• Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers before and after travel.
• Communicate customer feedback, unmet needs and product observations to relevant internal teams.
• Maintain field activity and Customer Inquiry records, and communicate visit outcomes and follow-up actions promptly.
• Represent TDX at transplantation / HLA conferences, trade shows and customer events, including technical or promotional presentations where required.
• Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials as needed.
• Follow applicable quality, regulatory, safety, travel and business policies.