Field Auditor at Wave Accounting Inc

Bamako, Koulikoro, Mali -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In English, Fluent In French, Service Quality Evaluation, Field Surveys, Data Collection, Strong Communication, Interpersonal Skills, Attention To Detail, Report Writing, Organizational Skills, Adaptability

Industry

Software Development

Description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We’re looking for a resourceful Field Auditor who is excited about getting things done. You'll be responsible for assessing our agent network on an ongoing basis and identifying weaknesses. You'll provide us with relevant data that will likely help improve our service quality and agent network reliability. In this role, you’ll; Travel and visit regularly, assigned wave agents. Conduct cash audits and report on shortcomings. Audit agents to ensure that they are complying with their code of conduct. Develop a strategy for conducting surprise audits on pre-funded agents to ensure that allocated funds are exclusively used for Wave-related activities. Document and report any discrepancies identified during the audits and initiate appropriate internal follow-up procedures. Inspect the agencies' environment to identify potential concerns and areas for improvement. Check on the completeness of the agent’s compliance documentation. Write brief reports detailing the experience after each wave agent visit. Investigate the field team’s adherence to process and policies through field visits. Disclose competing interests, including dislike of particular wave points. Other internal audit admin tasks as may be assigned from time to time. Key details Location: You'll work from our office in Mali. Work authorization in Mali. This is a 6-month fixed-term contract. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluent in English and French, communicating clearly across teams and regions. Bring 2+ years of hands-on experience evaluating service quality or conducting field surveys and data collection. Hold a bachelor's degree in auditing, risk management, or a related field. Comfortable working with data—able to draw insights from analysis, even at a basic level. Strong communicator with excellent interpersonal skills, able to build trust and gather accurate feedback. Known for a sharp eye for detail and a commitment to high-quality work. Skilled at writing clear, concise reports and documentation. Organized and adaptable, able to manage shifting priorities with ease. You might be a good fit if you Have experience in assessing service quality or conducting surveys/data collection Communicate effectively and often, both in writing and in person, to the point of over-communication. Are detail-oriented and seek to achieve excellence in everything you do. Adapt quickly to changing conditions and various environments. Great at data gathering, reporting, and analytics to draw insightful conclusions. Adjust quickly to changing priorities and conditions. #LI-MS1 Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Field Auditor will assess the agent network, conduct cash audits, and ensure compliance with the code of conduct. They will document discrepancies and develop strategies for surprise audits to improve service quality.