WHO ARE WE?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

EDUCATIONAL/QUALIFICATION ATTAINMENTS:

NVQ Level 3 or equivalent

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Background in care work and a good understanding of the social care sector
• IT literate, Excel, Word, PowerPoint, Outlooks, StaffPlan
• Excellent understanding of English language both written and spoken
• Experience of managing/supervising people
• Ability to communicate clearly and concisely with a wide range of people – written and verbal
• Ability to learn new thing quickly and effectively and put them into practise
• Ability to work cooperatively with other willing to give help and support
• Ability to solve problems effectively

JOB PURPOSE:

Working directly with clients, to provide a skilled and sensitive service which provides day-to-day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field.

MAIN DUTIES:

• Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleague’s residents or visitors to a senior member of staff
• To maintain the highest standards of confidentially toward both client and colleague
• Maintain client files, ensuring accurate records are kept
• Maintain contact with existing clients, monitoring, and reporting on a daily/weekly basis
• Ensure regular communication is maintain between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant
• Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking to account locations, skills required and client preferences
• Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals
• Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences
• Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken
• Provide practical provision of care for clients with more complex care needs, including creation and updating care plans
• Ensure that any changes to clients care plans are actioned upon and recorded in the relevant system
• Ensure that client risk assessments are carried out in a timely manner, thereby eliminating, or mitigating against risk to both client and carer
• Deal with complaints, compliments and incidents in a timely and appropriate manner, ensuring they are logged and updated on complaints file and closed off properly when completed/resolved
• Taking part in out of hours rota

Quality Management

• Alongside the coordinators, take an active role in setting and maintaining of quality standards and quality mentoring
• To ensure that staff are following all procedures and policies as laid down in the Staff Guide and agreed by the management team
• Assist the coordinators in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, and attending review meetings and update care plans as required
• Ensure client and carer files are compliance with external and internal audit requirement
• Take responsibility for CRT and ensure 100% compliance of all staff working in the community through updating care manager

People Management:

• Responsibility for the performance of carers through monitoring and supervision of carers in the field, care supervision meetings and appraisals and relevant training and development
• In accordance with company policy, assist relevant manager with carer disciplinary procedures when necessary
• Assist with induction and training for new carers

ADDITIONAL DUTIES:

• To maintain a working knowledge of fire procedures, fire risk awareness by attending appropriate fire training events
• Where you become aware, report any accidents or untoward incidents, involving self, clients, other staff or visitors to a client’s home
• To report to the Registered Manager any information that could be considered to affect the welfare of a client, or information that would affect the reputation of the company

MAIN RESPONSIBILITIES:

• Responsible for ensuring the quality of services provided to clients and service users is maintained
• Responsible for the management or carers and clients
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times