SC Galaxy Care is a bespoke family owned Care Company who specialise in both complex and domiliary care. We are looking for an experienced flexible part time field supervisor (1-3 days per week, dependant on the weekly needs of the business) to join our vibrant domiciliary Care team providing a quality service for Elderly (including complex care clients), and Disabled individuals. We are looking for an individual with a mature, flexible, and empathetic attitude who has worked in a similar background.

Experience / Qualifications, The ideal person will:

• Experience in the care industry (at least 3 years proven experience as a field supervisor).
• Complex care experience desirable (Tracheostomy, PEG, stoma care etc.)
• NVQ 2 or equivalent qualification desirable.
• Good working knowledge and experience of Microsoft Word and Excel.
• Ability to learn new software packages for rostering. Experience of care planner is desirable.
• Organised and good customer service skills.
• Ability to deal empathetically and politely with clients with challenging behaviour.
• Dealing with carers in a supportive, mentoring manner.
• Be an effective team player and have a flexible working ethic.
• To undertake care calls in the community when required.
• Availability to work weekends/ evenings for spot checks when so required.
• Ability to undertake On Call - out of hours duties (if so required).
• Flexibility work late or start early for client/ carers visits depending on requirements of the business.
• A full UK driving licence and own car is essential.
• Live locally within reasonable commutable distance of the Lewisham Borough as the primary area of business (not exclusively - you will be required to travel to neighbouring Boroughs such as Southwark, Bromley etc.)

MAIN DUTIES OF THE ROLE:

• Spot checks on Carers.
• Service and quality reviews of clients.
• Implementation of quality control procedures.
• Promote the development of carers and provide leadership in the improvement of good care practice.
• Risk assessments of new referrals.
• MAR chart auditing.
• Attending Customer’s first call to introduce the Care Worker to the Customer.
• Resolving complaints in the Community and making reactive visits.
• Involvement of training carers and attending meetings with OTs or other professionals in the field whenever required.
• To implement field based training and supervision programmes.
• Covering carers shifts for holidays and sickness when required.
• Induction and support of new carers.

OFFICE DUTIES WILL INCLUDE:

• Ensuring all Service Users’ paperwork and files are processed and up to date.
• Prepare and complete paperwork for all new referrals and field observations.
• Update rostering system with outcome of Risk Assessments/Reviews and Spot Checks and liaising with care coordinators quickly and efficiently regarding issues/ risks.
• Participation of carer supervisions.
• Assist in care coordination duties if so required.
• Assisting Care Coordinator in weekly rostering as and when required.
  We know that this role can be challenging at times, but this is balanced by the unrivalled sense of long-term satisfaction it also gives. It’s an opportunity to be creative and feel inspired, both by your colleagues and the clients you support. It’s a career that you can feel proud of.
  We provide on-going career development and can offer you the opportunity to gain further professional qualifications in Health and Social Care.
  We are waiting to hear from you!
  Job Types: Part-time, Permanent, Freelance
  Pay: £23,000.00-£24,000.00 per year
  Expected hours: 7 – 21 per week
  Application question(s):