Field Case Manager at Cencora

Moncton Parish, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Task Management, Medical Terminology, Analytical Skills, Organizational Skills, Communication, Time Management, Collaboration, Autonomy, Computer Skills, Microsoft Office, Adaptability, Reimbursement Knowledge, Case Management

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Serves as the primary contact for physicians. Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area. Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes. Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. Other duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills. Knowledge of public or private third-party reimbursement arena. Bilingualism is an asset (requirement for province of Quebec). Previous Case Manager experience is an asset. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Exceptional customer service and interpersonal skills Ability to manage multiple tasks and priorities at once Comprehension of medical terminology Strong analytical and organizational skills Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart Excellent time management skills & sense of urgency Ability to collaborate effectively with program associates Ability to work autonomously in a remote setting Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces Detail and results oriented Ability to adapt to change and ambiguity Strong computer skills and knowledge of Microsoft Office Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car Adhere to Performance Standards and Procedures required by the program Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com

Responsibilities

The Field Case Manager serves as the primary contact for physicians, educating them and their staff on program services, therapy navigation, reimbursement, and enrollment processes. This role involves taking full ownership of the special authorization process and providing ongoing updates on patient status and program changes.