Field Collections Agent at Midland Credit Management, an Encore Capital Group Company

Sunderland, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

35765.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Customer Engagement, Payment Negotiation, Financial Guidance, Field Visiting, Time Management, Independent Working, Communication Skills, iPad Proficiency

Industry

Financial Services

Description

** Start date 7th September 2026** Location: Within a 90-minute travel radius of your home (applicants must reside within Sunderland) Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: Hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule? If that sounds like you — Orbit Credit Services has an excellent opportunity waiting. About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities: Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients. This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time Working Hours We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: Monday–Friday visiting times are between 8am-8pm A number of shift pattern options available, you can choose between a 4 day or 5 day working week. Benefits 31 days holiday (incl. bank holidays + December shutdown) Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (£200–£400 typical) Comprehensive 5-week induction programme Ongoing training and professional development Access to Medicash and Employee Assistance Programme Requirements Clear criminal record No CCJs, IVAs, or bankruptcies in the last 6 years Full driving licence (max 6 points), own car, and will require business insurance Tech-savvy and comfortable working independently **At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Responsibilities

Visit customers at their homes to resolve outstanding arrears and discuss payment options. Educate customers on non-payment consequences and update account outcomes in real-time using an iPad.