Field & Collections Officer at First Circle

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Experience, Communication Skills, Negotiation Skills, Interpersonal Skills, Independence, Performance Targets, Local Geography Knowledge, Basic Computer Literacy

Industry

Financial Services

Description

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field & Collections Officer to join us. The Field & Collections Officer will manage accounts with overdue balances through a combination of field activities and office / desktop investigations. This includes meeting customers in person, negotiating payment settlements, locating hard-to-find debtors, serving legal documents such as Notices of Demand (NOD), and making outbound calls. The Officer will work closely with the Collections and Legal teams to ensure timely and effective resolution of accounts. Responsibilities Conduct field visits to meet customers with overdue accounts. Locate delinquent customers through fieldwork, information gathering, and use of skip tracing tools, databases, and social media. Negotiate and secure payment plans on-site or over the phone. Serve demand letters and other legal notices as needed. Document field activities and submit reports promptly to the Collections team. Coordinate with Legal for escalations and case preparation when necessary. Must own and operate a motorcycle with a valid driver's license. Proven collections experience. Strong communication, negotiation, and interpersonal skills. Ability to work independently and meet performance targets. Familiarity with local geography and routes within Greater Metro Manila. Basic computer literacy for online research and reporting. Perks & benefits including HMO coverage from month one, gasoline allowance, monthly fitness allowance, and more. Join a team with a supportive and deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers

Responsibilities

The Field & Collections Officer will manage accounts with overdue balances through field activities and office investigations. Responsibilities include meeting customers, negotiating payment settlements, and serving legal documents.