Field Customer Service Representative at Elite Construction Solutions LLC

Downers Grove, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

60000.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Service, Construction Management, Site Inspection, Quality Control, Conflict Resolution, Technical Aptitude, Problem Solving, Communication, ERP Systems, CRM Software, Microsoft Office, Logistics Management, Documentation, Safety Compliance

Industry

Construction

Description

Description Who is Elite: Elite Construction Solutions is a premier nationwide exterior contractor, dedicated to setting new industry standards through innovation, technology, and exceptional service. Our mission is to deliver unique and memorable experiences to all we encounter while elevating the benchmark for exterior construction and restoration. Job Summary: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. General Responsibilities: Project Oversight: Conduct construction meetings with Property Owners to set expectations and review project scope Perform regular site visits to monitor project progress and quality Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines Document and photograph project milestones Update ERP with communications, photos, and documentation provided by Property Owner or crews Customer Experience Management: Serve as additional point of contact for Property Owners throughout field trade lifecycle Proactively address customer concerns and provide real-time project updates Facilitate on-site communication between crews, property owners, and internal employees Guide customers through each phase of their project Quality Control: Conduct pre and post-project inspections Ensure work meets company standards and customer expectations Document and coordinate punch list items, small repairs as needed Facilitate warranty walk-throughs and follow-up Field Operations Support: Manage site logistics Identify and resolve potential project delays or issues Support crew needs and resource requirements Manage truck inventory for miscellaneous project items Review and approve labor invoices & receipts from subcontractors Track and report special pay circumstances Sales Operations Support: Conduct thorough on-site inspections for MRP, PURE, and Inside Sales follow accurately documenting property damage and required repairs Adhering to TPA guidelines Maintain excellent communication with homeowners during inspection Ensure all documents and picture are uploaded to Blaze Communicate with MRP leaders with any issues or changes Ability to travel in market up to 90% of time Additional Duties as Assigned Requirements Minimum Qualifications: Associates degree preferred; equivalent experience in construction/project management accepted 3+ years in construction project management or customer service Experience with construction processes Strong project management abilities Excellence in face-to-face customer interaction Proficiency in project management software and mobile applications Knowledge of construction practices and safety requirements Must be able to pass a criminal background check, have a valid driver’s license and a clear drug screen Strong mechanical and technical aptitude. Excellent problem-solving and diagnostic skills. Ability to travel to job sites up to 90% of time Must be able to pass a criminal background and MVR check, have a valid driver’s license and a clear drug screen Ability to problem-solving and use critical thinking Ability to handle conflict in a professional and courteous manner Excellent verbal, electronic, and written communication, and customer service skills Work with peers and all departments for the common goals of the organization Reliable in meeting work commitments Must be flexible and adapt to most any situation Ability to utilize technology devices, software and application like CRMS and/or ERP systems, previous experience with Microsoft Office Suites and basic computer skills required REQUIRED: WORKING CONDITIONS Hours: 40 hours weekly and additional as needed Location: to be performed at assigned Elite location Market Travel: to job sites required 90% of time Elite Mission: Contractors have a bad rep – and let’s be honest, many disreputable contractors over the decades have earned it. Elite’s mission is to be the sales organization of choice and to improve the industry standard. We set the bar high to raise the benchmark. Elite Vision Statement Operational excellence via technology and a relentless focus on KPIs. Basically, everyone should do their best work to make sure operations run smoothly; we utilize technology to help when possible and we will gauge our success by tracking key performance indicators. Elite Values: At Elite we believe in doing the right thing no matter what. Part of being Elite means owning up to mistakes, being honest and turning away a potential lucrative sale when we know we cannot deliver a desired service. It also means setting up our employees for success.

Responsibilities

The Field Customer Service Representative acts as a field-based project manager, overseeing construction progress, site logistics, and quality control. They serve as the primary point of contact for property owners, ensuring project timelines are met and customer concerns are proactively addressed.