For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.

JOB SUMMARY

We are seeking an Instrument Field Support Specialist for our Nexus Robot and Endosafe range within our Microbial Solutions business covering North America.
The following are responsibilities related to the Instrument Field Support Specialist for our Nexus Robot and Endosafe range:

Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations.

• Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
• Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
• Assisting field sales personnel in product demonstrations, new customer training, and product validations.
• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
• Responsible for resolving client testing laboratory instrument service issues.

JOB QUALIFICATIONS

The following are minimum qualifications related to the Instrument Field Support Specialist for our Nexus Robot and Endosafe range:

Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field

• High level of Technical ability and able to work under pressure
• 3+ years of related experience
• Ability to work from a home-based office
• Frequent travel, sometimes with short notice

Please refer the Job description for details