We are now seeking a Field Deployment Engineer to join our team and help deliver this transformative technology.

ABOUT THE ROLE

As a Field Deployment Engineer, you will be on the front lines of deploying, integrating, and supporting our AI-driven systems in the real world. Your work will ensure that our cutting-edge technology performs seamlessly for our customers in demanding environments.
You’ll balance hands-on product testing during the development phase with external-facing support responsibilities as our systems are deployed globally.

WHAT YOU’LL DO

• First responder: Provide on-site and remote support as the first responder for product installation, troubleshooting, and maintenance to ensure optimal customer satisfaction and seamless operations. Regardless of whether the issue falls within your area of expertise, you take the lead in addressing it and collaborate with the appropriate experts such as product development team to ensure it is resolved effectively.
• Hardware support: Support the assembly, integration, and testing of products both in-lab and in-field to maintain quality standards
• Documentation: Contribute to the creation, review, and maintenance of high-quality documentation, including Standard Operating Procedures (SOPs), user manuals, training material, records of field activities, technical issues, and solutions to improve support processes and knowledge-sharing
• Engineering support: Contribute to creative problem solving to ensure seamless execution, optimise the success of deployed products, and enable integration across a diverse range of customer platforms, workflows, and technology stacks.