DESCRIPTION

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.
Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.
If you’re ready to help shape the future of enterprise storage, we’d love to connect.
Position Overview: The TrueNAS Support Team is committed to ensuring our customers are thrilled with their experience using TrueNAS storage platforms and servers by providing highly informed customer service and support. Our Deployment Specialists are highly-trained enterprise storage experts who leverage critical infrastructure experience and knowledge to seamlessly integrate TrueNAS into a customer environment–providing our clients with an unparalleled, industry-leading, white-glove deployment experience.

EDUCATION AND EXPERIENCE

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

Education:

• Associate’s Degree or higher in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.

Experience:

• 3+ years of experience supporting enterprise technology infrastructure, specifically in storage, networking, or server environments.
• 2+ years of demonstrated success in a system administration or enterprise support role, with direct experience in client-facing troubleshooting and solution delivery across heterogeneous environments (e.g., Windows, Linux, macOS).
• Experience in provisioning, deploying, and supporting enterprise technologies such as TCP/IP networking, virtualization (e.g., ESXi, VCenter, Hyper-V), Active Directory, LDAP, SNMP, certificates, data backup, and recovery.
• Experience supporting and troubleshooting technologies like Minio, VMware, Veeam, Kubernetes, and containerized environments is highly preferred.

Certifications:

• Industry-relevant certifications (VMware, Cisco, Microsoft, CompTIA, LPI, etc.) are a plus. Certifications such as VMware VCP, Cisco CCNA, or similar would be advantageous, but are not required. We also support professional development and certification opportunities for our employees.

Language:

• English fluency is required. German, French, or Spanish fluency/proficiency is highly preferred.

Diverse Pathways:

• We recognize that knowledge can come from a variety of sources, including formal education, self-directed learning, or on-the-job experience. We value candidates who bring unique perspectives, problem-solving abilities, and potential for growth.

Equal Employment Opportunity:
iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

• Travel to client sites (up to 50% of the time) to interface with clients and other field engineers or support personnel to provision, integrate, and support TrueNAS systems into technologically diverse enterprise hardware and software environments.
• When not on-site, work remotely with clients and field engineers to provision, integrate, and support TrueNAS systems into diverse enterprise environments (networking, server infrastructure, storage systems).
• Educate clients on all aspects of their TrueNAS Enterprise and TrueNAS Scale systems, ensuring they develop fluency, confidence, and a strong understanding of open-source technologies.
• Thoroughly document all client interactions, deployments, and troubleshooting efforts, providing clear and actionable reports to inform future support needs and uncover potential opportunities for clients.
• Collaborate with interdepartmental teams to ensure successful deployments and support of strategic client projects.
• Identify, troubleshoot, and resolve DOA (Dead on Arrival) components, initiate replacement orders, and follow through with clients to ensure timely resolution.
• Manage and act upon all assigned client and internal cases according to company standard operating procedures (SOPs).
• Travel domestically and internationally up to 50%, with reasonable access to a major airport (within a 30-minutes)