Position: Field Engineer
Datacom Location: Hastings
Security Requirements: Must be an NZ Citizen or Permanent Resident
Full Time, Permanent Position.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.
About the Role (Your Why)
The Field Engineer is responsible for providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The role is base on-site with one of our key clients.
We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
*Please note: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents having lived in NZ for a minimum of 5 consecutive years *

What You’ll Do:Some of your responsibilities may include:

• Onsite support across a number of clients (varying locations) – valid NZ driver’s license and your own vehicle desirable.
• Serving as the company liaison with customer on administrative and technical matters for assigned projects.
• Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
• Diagnosing faults / troubleshooting / problem solving.
• Windows desktop and server and Network support.
• Building productive working relationships across a variety of colleagues, clients, and suppliers.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

What You’ll Do:Some of your responsibilities may include:

• Onsite support across a number of clients (varying locations) – valid NZ driver’s license and your own vehicle desirable.
• Serving as the company liaison with customer on administrative and technical matters for assigned projects.
• Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
• Diagnosing faults / troubleshooting / problem solving.
• Windows desktop and server and Network support.
• Building productive working relationships across a variety of colleagues, clients, and suppliers.
• May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail. You should generally bring:

• 2+ years of relevant IT experience.
• Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems)
• Working familiarity with server and networking equipment
• Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Ability to work in large, collaborative teams to achieve organisational goals.
• Proven analytical and problem-solving skills.
• Ability to translate user needs into a technical solution.
• Excellent customer relationship building and management skills.
• Effective presentation skills with the ability to convey technical information across various levels