Field Engineer at Degica

Musashino, , Japan -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Communication, Customer Support, Relationship Building, Team Collaboration, Problem Solving, Technical Expertise, SQL, Ruby, JavaScript, Shell Scripting, Datadog, AWS, Looker, Empathy, Proactivity, Resilience

Industry

Financial Services

Description

Customer Engineering at KOMOJU The Customer Engineering team at KOMOJU acts as a liaison between customers, internal business operations teams, and internal engineering teams. We leverage both technical expertise and communication skills to ensure the best possible customer experience and contribute to the long-term business growth of KOMOJU. Our charter consists of three core principles: Represent our merchants and their voice — to maximize customer loyalty Empower business operations teams — to help them produce uncompromised customer experiences Partner with product development and partnership development teams — to solve real problems effectively by drawing on the expertise of each Role Summary The Field Engineers (FE) serve as trusted technical communicators for our most valuable customers. The FE is responsible for providing customers with timely support by answering questions, addressing concerns, responding to requests, and providing consultations, while also proactively identifying and explaining opportunities and risks. The mission of the FE is to foster deep technical communication with our most valuable customers, striving for stable integration of KOMOJU in customer systems, strengthening their loyalty, and ensuring they are delighted to use KOMOJU more extensively and over the long term. Key Responsibilities Serve as a primary technical point of contact for global key accounts, building strong, long-term relationships. Act as a technical spokesperson for local key accounts, nurturing their growth alongside KOMOJU's. Work closely with Customer Engineers to quickly incorporate customer feedback into our offerings. Collaborate with Technical Solutions Consultants, Solutions Architects, the Customer Success team and the Sales team to ensure effective and streamlined communication with customers. Partner with business operations and customer-fronting teams to deliver the best possible customer experience through strong teamwork. Build mutual trust with Product, Engineering, and Partnerships teams to maximize future opportunities. Define and document daily workflows to support the expansion of the team. Related metrics Gross Merchandise Value (GMV) retention by account Net change in active merchant count 3+ years of experience in a customer-facing technical role such as Field Engineer, Technical Account Manager, Solutions Engineer, Solutions Architect, or similar. Proactive, respectful, and resilient mindset. Proven ability and enthusiasm to explore technologies and tools, and to develop a deep understanding of them. Excellent communication skills, including the ability to explain technical concepts concisely, prioritize competing requests, and manage expectations effectively. Honesty, empathy, and openness to carefully listen to customers and internal collaborators. Fluency in Japanese and English, both written and spoken. Preferred Qualifications Bachelor's degree in a scientific field; Master's degree in Computer Science, Information Science, or Electronic Engineering preferred. Familiarity with financial systems, credit card networks, payment methods, and the payment service provider market. Working knowledge of SQL, Ruby, JavaScript, and shell scripting. Experience with Datadog and AWS. Experience with Looker. At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration 10 days regular vacation, additional 5 days summer and 5 days winter vacation Paid birthday holiday Budget for self-learning allowance, to ensure our employees’ skills remain current

Responsibilities

Field Engineers serve as trusted technical communicators for key customers, providing timely support and fostering strong relationships. They collaborate with various teams to ensure effective communication and enhance customer experiences.