Full job description

Field engineer

Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.

We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.

Requirements

What your day will look like

*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*

• Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
• Act as a primary technical point of contact for key projects to Genetec’s partners.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.
• Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
• Provide reporting as requested by Genetec and the customer.

About you

General Criteria

• Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
• Experience in customer service, technical support, and/or project management.
• Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Excellent knowledge of networking principles and IP protocols.
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
• “Can do” attitude, able to multitask and an ability to manage priorities.
• Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
• Strong team player while possessing the autonomy to manage your own workload.
• Excellent communication skills.
• Capacity to travel 30/40% of the time.
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• Opportunities for advancement

 

Full job description

Due to continued growth, CEA is looking for Service Technicians to join our team located in Horningsea Park.

Working as part of a team, you will be responsible for the provision of; safe, efficient and compliant diagnostics, as well as maintenance and repairs to our customer base.

An attractive wage | Permanent full-time positions | Healthy work-life balance | Opportunity to upskill | Employee referral bonus scheme

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

About you:

• AUS/NZ Trade qualified Diesel Mechanic, Automotive Electrician, Plant Mechanic or similar
• Experience in maintaining, servicing and repairing of mobile equipment in a mining or heavy industry environment.
• Experienced in diagnosis and fault finding in the mechanical assessment of machinery for repair, maintenance and service in the field.
• Demonstrated skills in understanding customer support requirements.
• Ability to work unsupervised and follow instructions
• Team player who will adhere to and promote the Company's Values & Behaviours
• Current drivers licence
• Whilst not required applicants with OEM experience are highly desired

Benefits:

• Full time permanent positions ranging from $80 000 - $90 000 per annum (depending on experience) + Super + Overtime
• A commitment to your ongoing professional development
• Employee milestones, reward and recognition and referral programs
• Access to Private Health Corporate Discounts with HBF
• Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands!

Why work with us:

• Growing family owned and operated;
• Career advancement opportunities, locally & nationally;
• Great team with a friendly supportive culture;
• Employee assistance and wellbeing program for employees and for members of their household; and

On Offer

• Stable employment
• Competitive wage
• Ongoing training both internal and factory
• Long-term career opportunity

About CEA: