FIELD SERVICE TECHNICIAN

• Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k
• All new hires will train and achieve two Certifications within 90 days of hire – CCT Data Center and CCT Route/Switch
• Company Vehicle Provided
• Daily Health & Wellness assessments, PPE and personal sanitizer is provided

PREFERRED QUALIFICATIONS

Candidates should possess many of the following KSAs:

• Working knowledge of networking hardware and topologies
• Familiarity with Cisco networking products and interfacing through Cisco CLI
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
• Ability to provide configuration support for a variety of technology platforms through console and remote applications
• Experience with LEC circuit identification and extensions
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments
• Ability to operate basic power tools – drills, saws, etc.
• Work on ladders and lifts where required
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents
• Must be willing to travel within assigned region to meet customer SLAs
• On-call, after hours, and weekend work may be required
• Must possess a valid drivers’ license with good driving record

EDUCATION & CERTIFICATIONS:

• Associates degree in Information Technology or equivalent experience
• CompTIA, Cisco, Cabling, and PBX system certifications a plus!
• Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH
• Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

The position involves a variety of tasks including but not limited to:

• Installation and maintenance of networking hardware including routers, switches, and WAP’s
• Installation and maintenance of telephony equipment and circuits
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment
• Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems
• Circuit extensions and structured cabling
• Site surveys and site audits
• Maintain company vehicle, inventory, and tools to departmental standards
• Accurately and timely submission of all job-related documents and deliverables