Field Engineer II - MN at Coretelligent

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

85000.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating Systems, Networking, Microsoft 365, Azure, Server Infrastructure, Troubleshooting, Customer Service, Active Directory, Exchange, VPN, Corporate Networking, Imaging Technology, Mail-Flow, Backup Solutions, User Account Management, DHCP

Industry

Information Technology & Services

Description

**Candidate must be located in or near the Downtown Minneapolis, MN Area** At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence. Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here. Job Overview As a Client Support Engineer II at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide a mixture of onsite (3 days a week) & dedicated remote support to our diverse and dynamic client base. This hybrid role will have you traveling to local client locations in the Downtown Minneapolis, MN Area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing onsite IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. As a Level 2 Engineer, you will provide onsite and remote support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of ‘white glove’ service for clients. The position also includes participation in an on-call rotation. Key Responsibilities: Communicate with clients on-site (desktop support) to resolve technical issues and close tickets Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues Troubleshoot backup solutions, mail-flow, and Exchange DAG Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Deploy new hardware using Imaging technology Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN Perform after hours work as needed for on-site support and infrastructure/server maintenance Serve as a point of escalation to level I engineers Required Skills and Qualifications: 3+ years of related work experience Proficient in Azure Environments and O365 Administration Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results Ability to follow and adhere to a defined process Excellent communication skills, both written and verbal Must be customer focused and able/willing to provide “white glove” service Salary Range for this position (depending upon experience): $75,000 - $85,000 This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What you’ll love about Coretelligent: We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within! Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks: Twelve holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 wellbeing allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment. Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements. E-Verify www.dhs.gov/E-Verify For information about the right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

Responsibilities

As a Client Support Engineer II, you will provide onsite and remote support for a broad range of technical issues while ensuring seamless customer communications. You will also participate in an on-call rotation and serve as a point of escalation to level I engineers.