Job Title : Field Engineer - Intermediate
Location: Dublin 2
Job Type: Contract (12 months initially, with up to a total duration of 4 years)
Work Type: On-site, Monday to Friday, 08:30-17:30
Role Type: IT Support / Field Engineer - (Intermediate)

SKILLS, QUALIFICATIONS & EXPERIENCE

• Strong experience with Microsoft 365, Windows OS, and device support.
• Solid background in ICT helpdesk and end-user support.
• Proficiency in setting up smart devices, including iOS and Android platforms.English language proficiency required.

EXPERIENCE:

• Minimum 4 to 6 years of ICT field or helpdesk experience at an intermediate level.
• Experience supporting Windows 11 devices and Microsoft 365 environments.Proven ability to work on-site in a fast-paced, user-facing environment.

EDUCATION & CERTIFICATIONS:

• No specific qualifications required.Driving licence and business insurance are not required.

ABOUT US

As Ireland’s largest IT Solutions Provider with a growing global footprint, Ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team’s dedication and expertise

OVERVIEW OF ROLE

Our client requires an Intermediate Field Engineer to be part of a managed ICT Helpdesk service supporting over 1,000 staff across multiple Dublin and regional sites. The role involves providing first and second-level support, device configuration, and hands-on deskside assistance for Windows 11 devices, Microsoft 365, and browser-based business systems. The position requires on-site presence in Dublin 2.

ROLE & RESPONSIBILITIES:

• Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
• Provide second-level support by phone, email, and remote desktop.
• Deliver deskside support to users at Dublin offices.
• Escalate complex issues to senior support staff or external service providers when necessary.
• Configure and install hardware, mobile devices, and peripherals and install software as required.Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.