*ABOUT KAYANA*

Kayana is one of the fastest-growing companies, dedicated to empowering small and medium-sized businesses with innovative technology that levels the playing field with larger enterprises in the ordering and payments space. As a trailblazer, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, equipping businesses with the tools they need to scale and succeed.
Our mission is to help businesses thrive through cutting-edge technology, and we’re always on the lookout for talented individuals to join our team. Operating globally across the USA, UK, Europe, and Australia, Kayana fosters an inclusive and supportive culture. We prioritise employee growth by offering personalised development plans and clear career progression paths for long-term success.
Learn more about us: https://uk.linkedin.com/company/kayanaforbusiness

QUALIFICATIONS:

• A valid driver’s license.
• Practical knowledge of network systems and cabling.
• Proven experience as a Field Service Engineer or in a similar role.
• Proficiency with diagnostic tools and troubleshooting software.
• Excellent problem-solving skills and strong attention to detail.
• Clear and effective communication skills for working with customers and team members.
• Ability to work independently and prioritise tasks in a dynamic, fast-paced environment.
• Willingness to travel to customer sites as required.

RESPONSIBILITIES:

• Install, maintain, and repair hardware and field equipment at customer sites.
• Perform diagnostics and troubleshooting to resolve equipment issues efficiently.
• Conduct routine inspections and preventive maintenance on systems.
• Collaborate with customers to understand their needs and provide technical support.
• Train customers on proper equipment usage and maintenance.
• Document service activities, including repairs, parts used, and customer feedback.
• Stay up-to-date with advancements in field service technology and industry trends.

BASIC DUTIES:

• Install hardware, including network cabling and related components.
• Ensure software is properly configured and fully operational.
• Assist customers during the setup process to ensure a smooth onboarding experience.