Field Engineer

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

As a Field Engineer, you will provide a wide range of hands-on field engineering services to support the government and energy/minerals business, assisting the formulation, delivery and implementation of solutions to customers’ requirements to achieve Total Customer Satisfaction.

The Field Engineer role responsibilities will include the types of activities listed below:

• Manage and/or perform implementation of communication system solutions and services which satisfy the requirements of the customer, end user and operator
• Provides technical support for Solution Staging, as required
• Lead or participate in Factory Acceptance Test (FAT) while coordinating the technical aspects of the acceptance testing.
• Responsible for the installation, integration, testing, and commissioning of MSI and 3rd party solutions (with support from supplier/vendor)
• roubleshooting of technical issues during project implementation
• Responsible for on-site Acceptance Tests, while coordinating the technical aspects of the acceptance testing.
• Update of technical documentation and technical change management
• Provide technical support during all project phases through to handover to Support organisation
• Communications - Attend customer meetings, status updates, provide project reporting.
• Provide on-site or remote support to the customers and partners
• Responsible for self development through an agreed training plan,experience and knowledge transfer.
• Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting systems and solutions.
• Knowledge transfer from the design team to the implementation team and customer. Coordinate the interface between design and implementation.
• Identifies and mitigates technical risks; develops and implements risk mitigation plans and recommends corrective actions.
• Interface, communicate, and coordinate the customer, partner, sub-contractor on project deployment and best practices where required.
• Ensure the project is delivered to the Motorola Solutions Quality, Health and Safety standards.
• Conducts technical implementation assessments directly with end users and project team.
• Acts as the primary technical interface to ensure that the contract deliverables are fully understood and actioned.

TRAVEL REQUIREMENTS

25-50%

YOU WILL BE RESPONSIBLE FOR:

• Providing system troubleshooting, diagnostic and rectification of technical issues in Motorola Solutions radio communications products and third-party equipment (microwave, multiplexer, RF antenna and power systems) within defined service levels.
• Carry out a variety of tasks and modify, repair, maintain, upgrade and install communication systems, equipment, parts and accessories
• Conduct “on-air tests” in accordance with customer operational environment
• Attend sites (metro and remote) for scheduled Preventive Maintenance Inspections (PMI) using documented procedures and processes.
• Participating in a standby roster, 24x7 operation
• Complete and maintain written, electronic records and paperwork associated with work performed
• Ensure all operational documentation/systems remain up-to-date and relevant

The Field Engineer role responsibilities will include the types of activities listed below:

• Manage and/or perform implementation of communication system solutions and services which satisfy the requirements of the customer, end user and operator
• Provides technical support for Solution Staging, as required
• Lead or participate in Factory Acceptance Test (FAT) while coordinating the technical aspects of the acceptance testing.
• Responsible for the installation, integration, testing, and commissioning of MSI and 3rd party solutions (with support from supplier/vendor)
• roubleshooting of technical issues during project implementation
• Responsible for on-site Acceptance Tests, while coordinating the technical aspects of the acceptance testing.
• Update of technical documentation and technical change management
• Provide technical support during all project phases through to handover to Support organisation
• Communications - Attend customer meetings, status updates, provide project reporting.
• Provide on-site or remote support to the customers and partners
• Responsible for self development through an agreed training plan,experience and knowledge transfer.
• Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting systems and solutions.
• Knowledge transfer from the design team to the implementation team and customer. Coordinate the interface between design and implementation.
• Identifies and mitigates technical risks; develops and implements risk mitigation plans and recommends corrective actions.
• Interface, communicate, and coordinate the customer, partner, sub-contractor on project deployment and best practices where required.
• Ensure the project is delivered to the Motorola Solutions Quality, Health and Safety standards.
• Conducts technical implementation assessments directly with end users and project team.
• Acts as the primary technical interface to ensure that the contract deliverables are fully understood and actioned