Field Engineer at Telio Group

Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications Maintenance, Hardware Diagnostics, Electrical Engineering, Network Cabling, Incident Resolution, Preventive Maintenance, Jira, MS Office, English Communication, Czech Language, Driving License Category B, Technical Troubleshooting

Industry

Information Technology & Services

Description

Your mission We are looking for an independent and reliable colleague to join our Czech branch and team as a Service Technician. The ideal candidate is a technically oriented person who enjoys information and communication technologies, likes to solve problems and does not mind field work associated with regular travel. This role combines practical work on site with an analytical approach in diagnosing and solving technical problems across the areas of hardware devices, transmission and communication technologies. Your profile Duties and responsibilities Service, maintenance and repairs of telecommunications devices within the customer locations (prisons) within the Czech Republic (primarily východní Čechy, Vysočina, Morava, Slezsko). Diagnostics and incident resolution – remotely and on-site. Think about solving technical problems and looking for optimal procedures– in cooperation with customer or internal colleagues. Equipment replacements and repairs (telephones, audio converters, UPS, modems, cabling, etc.). Participation in the installation, activationand testing of newly installed devices for telephone and video calling as part of an ongoing project. Working with service software (incident monitoring, root cause analysis). Cooperation with internal teams in the Czech Republic and abroad (through various online collaborative platforms e.g. Teams, Jira, email, phone). Carrying out preventive maintenance (checks and repairs). Cooperation in spare parts warehouse management. Regular travel around the Czech Republic. (initially 3–5 days a week, later approx. 3 days a week) Required Qualifications, Experience & Competencies Professional Experience & Skills Secondary school education in electrical engineering Fluent Czech and ability to communicate in English Driving license category B + active driver User knowledge of working on a PC (MS Office, JIRA, Teams) Good communication skills, as you will be in daily contact with customers and act as a trusted partner for them Independence, reliability and responsibility Eagerness to learn new technologies Advantages Experience in a similar position is an advantage (service technician / field engineer) Qualification and decree in electrical engineering Why us? We are offering The opportunity to continuously learn our systems, technologies and procedures Partially flexible working hours, the ability to organize your work largely independently After training, a combination of working from home and in the field Company car for business trips Laptop and mobile phone. Benefits: meal vouchers, 5weeks vacation+ sick leave days Further information Start date as soon as possible It is a fixed-term contract for 12 months with possibility of extension Training will take place partly abroad (Bratislava, Budapest) Occasional business meetings expected in Prague Occasional on-call and stand-by duty based on agreed schedule is part of the role. About us Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for over 25 years. With more than 270 employees, we are active in 23 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.

Responsibilities

Perform service, maintenance, and repairs of telecommunications devices and hardware within customer prison locations across the Czech Republic. Handle incident resolution both remotely and on-site while collaborating with internal teams and managing spare parts.