Job Title: On Site IT Technician
Location: Leeds, LS11 9XE
Salary: Competitive

Job Type: Full Time, Permanent

• Are you self-motivated with a flair for customers service?
• Passionate about the IT Industry?
• Looking for an employer who put’s people first?

YOUR SKILLS:

We need you to have proven experience in at least two of these varied areas:

• VM Ware
• Xen Server
• HyperV
• Citrix
• Azure
• Firewalls
• Networking, VLAN’s, Wireless

Ability to support and have knowledge with:

• Active Directory
• Group Policy
• Microsoft Office Products
• Microsoft Exchange
• Microsoft Workstation Operating Systems
• Windows Server Operating Systems
• Anti-Virus Products
• Networking (Switching, Wireless, LAN & WAN)
• Print
• Storage Technologies
• Security

THE ROLE:

This is a great opportunity for an ambitious IT Engineer to deliver on-site support to our client based in Leeds. The successful candidate will be an ambassador for TIEVA, who will act in a professional manner, deliver exemplary customer service to our clients end users and have a ‘can do’ attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales, e.g. laptop/mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility, on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at TIEVA Head Office (LS28 5QS). While on site at the client location you will have full access to the TIEVA technical team comprising of 35+ engineers, they will provide you with the support to enable escalations and quick resolutions.

• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Deployment, maintenance and repair of end-point systems
• Password resets, profile repairs/configurations, new starters, mail release/block
• Communication of information to technical and non-technical users

Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

• A “customer first” mentality
• Solid experience in 1st and 2nd line IT support.
• Technical experience or qualifications in Microsoft and related products desirable
• Experience of service desk environments, ideally in an MSP environment.
• Excellent customer service skills.
• Experience with Datacentre Technologies and Cloud Services
• The ability to keep documentation updated and add to where required.
• Server, storage and end-point technology exposure.
• A desire to learn and expand knowledge to grow within a competitive team