Field Engineering Specialist - San Antonio, TX at F. Hoffmann-La Roche Ltd - Poland

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

127900.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Repair, Installation, Customer Support, Preventative Maintenance, Mechanical Systems, Hardware Repair, Software Repair, Networking, Electro-Mechanical Systems, Information Technology, Chemistry, Customer Relationships, Documentation, Quality Improvement, Problem Solving, Field Service

Industry

Biotechnology Research

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: showcase your expertise in technical repair and installation for Roche assigned product lines offer valuable service to laboratory customers in your assigned territory provide routine technical support, on-site service, repair, and installation of Roche products serve as a customer contact for technical and service-related issues and perform preventative maintenance diagnose and resolve mechanical, hardware, software, and system failures document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction Who You Are: High school diploma and 2 years of technical school or equivalent military training or equivalent work experience 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking Successfully training or certification as defined by RD Services Leadership and policy Ability to travel, including some overnight travel, is required Preferred Qualifications: 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential Relocation benefits are available for this job posting. This is a field-based role. The territory is within the greater San Antonio, TX area. Our ideal candidate would reside within 25 miles of San Antonio, TX. Travel Requirements: This position has up to 30% travel requirements. This includes overnight travel throughout the week; some holidays and weekends may be required as well as on-call rotation. The expected salary range for this position based on the primary location of Texas is $68,900 and $127,900 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits *LI-MG1 Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Responsibilities

As a Field Engineering Specialist, you will provide technical support, on-site service, repair, and installation of Roche products. You will also diagnose and resolve mechanical, hardware, software, and system failures while ensuring customer satisfaction.