POSITION SUMMARY:

The Field Forklift Service Technician is responsible for performing mechanical inspections, repairs, and preventative maintenance on customer and rental material handling equipment. This hands-on role involves diagnosing equipment issues, providing efficient repairs, and ensuring excellent customer satisfaction. The ideal candidate is mechanically inclined, safety-focused, and has strong communication skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High School Diploma or equivalent.
• Mechanically inclined with at least 2 years of industry experience.
• Valid driver’s license with a clean driving record.
• Knowledge of various brands of material handling equipment and principles of inventory management.
• Proficiency in basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to follow written and verbal instructions, prioritize tasks, and meet customer needs promptly.
• Strong communication skills with the ability to resolve issues calmly and professionally.
• Ability to adhere to company safety requirements, including wearing appropriate protective gear.

KEY RESPONSIBILITIES:

• Perform mechanical inspections on customer and rental equipment to ensure optimal functionality.
• Complete equipment repairs in a timely, efficient, and professional manner.
• Troubleshoot equipment problems and obtain customer approval before performing repairs.
• Open and close required work orders for customer repairs in a timely fashion.
• Maintain accurate daily time sheets and document all completed work.
• Perform preventative maintenance (PM) on material handling equipment.
• Order parts for PM, service jobs, warranty repairs, and other maintenance tasks.
• Ensure cleanliness and maintenance of the company vehicle, reporting any necessary repairs.
• Maintain a clean and safe work area by adhering to required housekeeping practices.
• Communicate effectively with Sales and Management regarding customer issues.
• Observe and promote safe work practices and procedures at all times.
• Perform miscellaneous tasks and duties as requested by management.