EDUCATION & EXPERIENCE

• Associates degree, equivalent technical certificate/degree, and/or associated experience
• 8-10 years relevant technical field service experience[AW1]
• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, schematics comprehension, and associated diagnostic experience.

SKILLS

• Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
• Technical reading, writing, and schematics comprehension experience
• Exceptional customer service skills
• Command of the verbal and written English language
• A highly functional individual both independently and within a team environment
• Valid driver’s license and passport
• Ability to work within a team environment and independently
• Proficiency with Microsoft Office products.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 lbs.
• Ability to work on a ladder safely and effectively
• Ability to wear required PPE (may include safety glasses, finger cots, safety shoes, hair coverings, hearing protection, etc.)
• Must have good manual dexterity

SAFETY REQUIREMENTS

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

PRIMARY DUTIES & RESPONSIBILITIES

• Provide technical expertise through in-depth knowledge of Coherent products and ability to coordinate with other teams as necessary to ensure product success.
• Support product development by defining, configuring, and maintaining development environments and throughout the specified product life cycle.
• Ensures smooth implementation of company products and solutions as a point of integration between customers and Coherent technical and engineering teams.
• Provides training to customers on best practices for integrating and advanced support of Coherent products.
• Oversees any necessary diagnoses, troubleshooting, service, and interfacing of complex equipment and systems.
• Assists cross-departmental team members in assessing potential application of company products to meet customer and project expectations and preparing detailed information to support development and implementation of solutions.
• Interprets company and customers’ needs and clarifies action plans by means of detailed reports, failure trends, service records, parts usage, diagnostic updates, and make associated internal/external recommendations.
• Determines most cost-effective engineering repair/resolution to minimize customer downtime.
• May provide follow-up support to Coherent staff and customer personnel by disseminating technical information on specific applications, integration, and other project-related items.
• Ensures that the product integration, application, and overall solution is functioning according to specifications.
• Provide remote support and other enhanced technical support as needed to ensure optimal product performance and customer expectations.
• Advise management on customer satisfaction, product quality/reliability, and continuous product improvement.
• Participate in quarterly applications training to align on business development objectives and ensure success for associated objectives.
• Approximately 30% travel required including overnight stays

QUALITY AND ENVIRONMENTAL RESPONSIBILITIES

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.